Celebrating Excellence: Our 2023 CX Buyer Hero Award Winners


Cisco Dwell is an unbelievable time to rejoice and be taught, however for the CX staff, the true spotlight of Cisco Dwell is the chance to rejoice our prospects whose improvements and successes have reworked their companies. Our partnership with these progressive leaders with huge desires makes these transformational successes doable.

As we speak, we’re thrilled to current the Cisco CX Buyer Hero Award to eight prospects who’ve demonstrated excellence of their particular classes. The next prospects have been chosen from nominations obtained from throughout industries and the Americas area and we’re honored to acknowledge them today- congratulations to all our winners!

CX Buyer Hero of the Yr: NYC Well being + Hospitals

This prime award is for the client with the strongest enterprise outcomes because of working with Cisco CX. New York Metropolis Well being + Hospitals (NYC H+H) is the biggest municipal well being care supply system in america. To execute on the Well being System’s mission of offering “complete well being companies of the best high quality in an environment of humane care, dignity, and respect,” NYCH+H has invested considerably of their continued enterprise info know-how transformation. As a part of this transformation initiative, Jeff Lutz and his staff at NYC Well being + Hospitals wished to make sure a safe community and shield affected person knowledge. CX Healthcare Advisory Service applied an INFRAM evaluation to evaluation and rating know-how adoption and maturity and supply roadmap steering on enhancements throughout a number of pillars. Along with the assistance of Cisco, NYC H+H is accelerating important transformation initiatives for the well being system.

Please be part of us in congratulating NYC Well being + Hospitals! 

Digital Transformation Trailblazer Award: Nationwide

The Digital Transformation award highlights a buyer that has efficiently achieved a formidable digital transformation via a partnership with Cisco CX. Nationwide is among the largest insurance coverage and monetary companies firms on this planet, specializing in home property and casualty insurance coverage, life insurance coverage and retirement financial savings, asset administration, and strategic investments. Defending individuals, companies and futures with extraordinary care is at their core. Transformation for Nationwide meant elevating buyer expertise. It meant giving their prospects selections to work together and eat Nationwide companies the best way they like – via the cell app, web site, or their workplaces. CX specialists labored intently with Mike Jones and the staff at Nationwide to make sure that they had a dependable, resilient, and compliant community using DNAC and automation.

Please be part of us in congratulating Nationwide!

Visionary Finish Buyer Expertise Award: Princess Cruises

This award is offered to a buyer that has partnered with Cisco Providers to enhance the expertise of their prospects in an progressive manner. Princess is the world’s main premium cruise line working a fleet of recent ships visiting over 380 locations across the globe on greater than 160 itineraries. Transformation for Princess Cruise Line meant pushing the boundaries of know-how to supply extremely personalised, frictionless, and progressive experiences to their prospects and crew on the ship utilizing wearable know-how. Ben Sullivan and the Princess staff are always collaborating with Cisco to innovate for patrons and crew. The staff just lately developed a long-term strategic plan and roadmap which can proceed to construct on the award-winning visitor and crew experiences that Princess has established within the cruise business.

Please be part of us in congratulating Princess Cruises!

Excellent Automation Award: Honeywell Worldwide

This award celebrates a buyer who has joined forces with Cisco CX to dramatically remodel IT operations via automation. Honeywell, a Fortune 100 powerhouse, designs and builds applied sciences to sort out world challenges corresponding to security, safety, and power. Ali Alsaadawi and his staff partnered with CX to raise their Community Operations Workforce’s expertise. With scalable automation and a unified dashboard, they will monitor their community well being proactively, and carry out duties over 90% quicker, guaranteeing consistency and precision. This partnership has resulted in increased uptime, safe community connections, and improved scalability for Honeywell.

Please be part of us in congratulating Honeywell Worldwide!

Cybersecurity Excellence Award: Baltimore Police Division

This award is offered to a buyer that has strengthened its safety posture to proactively shield and defend its IT infrastructure, leveraging Cisco companies. The Baltimore Police Division (BPD) is the municipal police division of town of Baltimore, Maryland. At BPD, Ben Lora and his staff wished to rework and safe their infrastructure, to raised serve the individuals of Baltimore. CX helped them determine the safety weaknesses, modernize their safety infrastructure, and embark on the Zero-Belief journey. Ben and his staff have displayed unbelievable management on their journey to implementing Cisco safety merchandise with the assistance of Cisco companies.

Please be part of us in congratulating Baltimore Police Division!

Innovation Award: Argentina Airways

This award acknowledges a buyer that’s innovating via using Cisco Success Tracks/CX Cloud and might showcase tangible enhancements because of this. Argentina Airways is the biggest and nationwide airline of Argentina. For Argentina Airways, community well being is the well being of the corporate. Any disruption to the community can have a major impression on their passengers, crew, flight schedules and backside line. Javier Garcia and his staff turned to CX Cloud to deploy and undertake DNAC, and for TAC case administration, contract and license info, guided studying growth, and advisories/ insights. Argentina Airways can now guarantee a extra dependable and safe community, creating a greater buyer expertise.

Please be part of us in congratulating Argentina Airways!

Information Safety in Healthcare Award: Youngsters’s Nationwide Hospital

This award highlights a buyer within the healthcare business that has partnered with Cisco companies to safe and shield essential affected person knowledge. Youngsters’s Nationwide Hospital is a nationally ranked, pediatric acute care kids’s hospital situated in Washington D.C. For Youngsters’s Nationwide Hospital it’s all about offering the most effective care, and so transformation for them meant securely extending the supply of full affected person info to distant websites. As we speak, CX helps them on their mission by strategizing, architecting, and constructing with them a holistic end-to-end safe community based mostly on Zero Belief ideas.

Please be part of us in congratulating Youngsters’s Nationwide Hospital!

Worker Expertise Award: Workday

This award highlights a buyer that has partnered with Cisco CX to enhance their worker expertise. Workday is a number one supplier of enterprise cloud purposes for finance, HR, and planning. Workday initially leveraged Cisco CX to supply operational insights corresponding to configuration finest practices and software program lifecycle technique. After the operational success, Workday VP of BT Infrastructure, Murali Rathnam, shared his staff’s strategic aims, i.e., their “Massive Bets,” which directed the place the groups ought to focus. One of many Massive Bets is to Elevate Workmate Expertise. Workday recognized a scarcity of visibility to IoT machine authentication failures. This precipitated staff of their workplaces to expertise widespread and irritating issues corresponding to inoperative safety cameras, tv units in widespread areas, badging gadgets, and video conferencing programs. Workday and Cisco CX resolved the issue of detecting IoT machine authentication failures by offering an automatic answer to hurry up fault detection and determination. Total, CX delivered operational insights, enhanced visibility, and automation to the client and helped to realize a strategic initiative to enhance the worker expertise.

Please be part of us in congratulating Workday!

Celebrating Our Clients’ Excellence

We created the CX Buyer Hero Awards to acknowledge the unbelievable work our prospects are attaining of their industries, to rejoice their excellence, and encourage others with their success. We thank our 2023 winners for his or her continued help and partnership with Cisco CX, and we’re wanting ahead to seeing what else might be achieved collectively.

Discover our Cisco CX Superheroes As we speak

To learn extra about our buyer heroes go to our Buyer Tales Index – a catalog of tales highlighting how Cisco companies prospects are reworking and innovating to drive impression of their organizations and the world over.

See a few of our most up-to-date tales right here:

  • Norlys– Denmark’s largest telco and power co-op delivers connectivity all through the nation.
  • Enel– World power producer collaborates with the CX Cloud staff to realize provide chain insights and enhance operations.
  • Denso– World automotive parts producer dramatically reduces time and prices for software program upgrades and reduces safety incidents with CX Cloud

In case you are occupied with sharing your personal buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to from you! Keep tuned and observe @CiscoCX on Twitter for extra CX updates!

Don’t have a narrative to inform simply but? We will help you construct it, proper alongside together with your community!