Machines as “Pondering” Companions – Cisco Blogs


It’s getting hotter day by day in Silicon Valley, so I began my summer time studying early with a science fiction basic, Isaac Asimov’s “I, Robotic.” I discovered myself each chuckling and discovering modern resonance.

We’ve all heard individuals’s considerations about AI and automation: “Will my job grow to be redundant?” “Will I progressively lose management?” Asimov speaks to those questions.

His robots and supercomputers are merchandise of human engineering, progressively subtle and expansive in utility, beginning with the care of 1 little one, ending with the financial administration of worldwide areas. And they’re all encoded with a raison d’etre that’s altruistic at face worth: to assist people and society progress, whereas doing no hurt to both.

Higher collectively

Asimov’s themes on know-how and human society acquired me enthusiastic about how we method AI and automation at Cisco. We use a “higher collectively” philosophy, identical as we’ve used for all our improvements: {Hardware} and software program mix in options larger than the sum of their components. Expertise paired with providers ship confirmed enterprise outcomes.

“Gadgetry will proceed to alleviate mankind of tedious jobs” –Isaac Asimov

Now we’re pairing our biggest capital and improvements—human and digital intelligence—to create automated technical assist capabilities that assist your workday and your corporation progress. We’re eliminating the “burdens” of repetitive, labor-intensive duties that eat an excessive amount of of your time. We’re hoping this creates extra space so that you can interact in higher-level considering and actions.

Zero-touch RMAs

Let me offer you an instance: Zero-touch return materials authorizations (RMAs).

Just about all our prospects use RMAs. This previous quarter, a 3rd of the RMAs we processed have been automated: prospects opened a case for a {hardware} failure and offered a serial quantity, and we did the remaining. No kinds, no backwards and forwards.

For units on the Cisco Intersight cloud platform, we get proactive. Right here, there’s no human interplay. Our telemetry detects, validates, and analyzes a fault, triggers a service request for a pre-authorized RMA, prospects reply to an automatic e-mail alert and a contemporary gadget arrives on their doorstep.

Completely happy as a result of it proactively picked up a disk concern and we had a drive delivered to us.

-Monetary providers buyer, Australia

Will RMAs ever be 100% automated? No. And right here’s why. Generally we have to analyze a posh failure extra deeply to know precisely what is required. Our digital intelligence “is aware of” when to convey a stay Cisco engineer into the equation. That’s “higher collectively.”

The system dynamically observed the issue, then created a bother ticket by itself.

-Manufacturing buyer, US

In all, zero-touch RMAs can save as much as 80 hours, begin to end, per gadget. What number of RMAs do you request per 12 months? Asimov’s robots aren’t wanted for this calculation. What may you do for your corporation with that further time?

In all, zero-touch RMAs can save as much as 80 hours, begin to end, per gadget.

The zero-touch RMA is one instance of how we’ve merged the collective intelligence of our technical consultants primarily based on 16 million buyer interactions yearly and 100,000 artifacts (and rising) into digital intelligence capabilities.

Entry to the best data on the proper time has by no means been so quick, fluid, and straightforward—and we attempt to make it extra so. Watch this area for a way we’re dashing up data change and drawback decision by means of automated exchanges with a pure conversational circulate.

Within the meantime, let me know your ideas on how automation and AI are serving to you … and what books you’re studying this summer time.